How To Fix HDMI Display and Sound Problems in Windows | HP Computers | HP

How To Fix HDMI Display and Sound Problems in Windows | HP Computers | HP

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Learn how to fix your computer when it is connected to a monitor with an HDMI cable, but the screen display or sound does not work correctly.

Learn more about troubleshooting HDMI display and sound issues (Windows 10, 8, 7) on our support site:

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Follow these steps to fix HDMI display and sound problems in Windows:
– Disconnect and then reconnect the HDMI cable to reset the connection.
– Disconnect the HDMI cable from the computer and television.
– Compare the HDMI connector to the HDMI port.
– The connector on the cable must match the port.
– Connect the HDMI cable to the ports on the computer and television.
– Set the input source on the television to match the port the HDMI cable is connected to, and then check the display and sound again.
– If the display or sound still does not work correctly, continue to the next step.
– On your computer, configure the sound settings for the HDMI sound output.
– Select Start, type Sound Settings, and then select it from the results.
– Select Sound Control Panel.
– Select the connected monitor, and then select Set Default.
– Select Properties, and then select the Levels tab.
– Set the monitor volume to at least seventy-five, and then select OK.
– If changing the sound settings and volume do not resolve the problem, continue to the next step.
– Run the Windows troubleshooter to automatically diagnose and fix the issue.
– Select Start, type Audio Troubleshooter, and then select Find and fix problems with playing sound from the results.
– In the Playing Audio window, select Next.
– If your computer has multiple HDMI outputs connected, select the connection to troubleshoot, and then select Next.
– Read and respond to the on-screen prompts to troubleshoot the HDMI connection.
– If the troubleshooter completes but does not resolve the issue, select Close, and then continue to the next step.
– Reset the computer to attempt to resolve display or sound issues on HDMI connections.
– Shut down the computer, and then disconnect any cables, including the power cable.
– If using a laptop that has a removeable battery, slide the battery release latch, and then remove the battery.
– Press and hold the Power button for 15 seconds, and then reconnect the power adapter to the laptop and a wall outlet.
– Do not reinstall the battery or any other previously connected devices.
– Press the Power button to turn on the computer.
– If the sound and audio display, the issue is resolved.
– If you previously removed a battery, turn off the computer, reinstall the battery, and then turn the laptop back on.
– If resetting the computer did not resolve the problem, continue to the next step.
– Update the display and sound drivers in Device Manager.
– Connect your computer to the Internet for best results.
– Select Start, type Device Manager, and then select it from the results.
– Expand Sound, video and game controllers, and then right-click the High Definition Audio device.
– Select Update Driver, and then select Search automatically for updated driver software.
– Windows searches the computer and Internet for an updated driver, and then installs one if available.
– Restart the computer, and then check the HDMI connection again.

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How To Fix HDMI Display and Sound Problems in Windows | HP Computers | HP

38 Replies to “How To Fix HDMI Display and Sound Problems in Windows | HP Computers | HP”

  1. Sk Siraz

    It worked but there is one problem.. Normally the HDMI Connection works fine, like movies, YouTube etc.. But, when playing games the sound comes from the laptop instead of the TV.. Any solutions?

  2. Ferndawg

    Please help I have my ps4 connected to my monitor and it was working perfectly until it wouldn’t turn on again I tried disconnecting it and everything but It still wouldn’t turn on please helpppp

  3. Hi! yow

    I have tried all of them. When I opened playback audio it says it's completely working but I'm hearing no sounds at all. What should I do?

  4. XWolven

    my whole desktop is output to my tv but when I play video, some avi play fine but youtube type compressed videos are just frozen on my TV screen, but it is playing at the same time fine on my laptop screen. Its just not relaying the buffered video through the HDMI cable.

  5. Aspan 7030

    In case when monitor not connected to PC from the beginning, the PC does not see it on HDMI port. I do restart PC and then it see the monitor on HDMI port.
    Not always convenient, but still solution.

  6. jnai solar

    my laptop screen turns blank when i pulg in my hdmi cable, it used to work normally before, but i change the settings and i didn't change the resolution, the picture should apear on the tv screen and turned off on the laptop screen, i want to change the settings back so that the picture would apear on both tv and laptop screen but sadly the tv screen says"format non valid" so now i have a blank laptop and tv screen. what shuold i do to fix this?
    also when i go to settings it only says bulit on display, there is no other choises.


    oh so yt works but why would my games want to work? iv had this problem before on my pc but the monitor has never had sound problems lol

  8. StevenCodeBlack

    How do I get this to work when I'm trying to use an HDMI splitter to display my PC screen on my TV screen and then make the output go to my elgato?

    If I connect it from my HP Laptop directly to my TV hdmi input it displays on the TV screen perfectly. But if I try to connect it from my PC to the hdmi splitter input and then my hdmi splitter output to my TV's hdmi input, the tv monitor displays a solid blank screen in a weird color of some sort such as pink, yet the sound audio comes in perfectly ok on the PC and TV speakers.

    What do I need to do to fix this? Since I'm playing the game and streaming it off the same PC I want to capture the game through my elgato which my tv monitor is also connected to since it would be less work on my PC than to capture it through a window capture on OBS to just Capture it externally through my elgato.

  9. Am Am

    Before I updated my laptop to the win10 1903 version( i had win10 ver1809), everything used to work just fine..but not after the update.
    I have a dual-monitor setup.
    my laptop's audio is working fine.
    my second monitor's video is fine but the audio on the second monitor is not working.
    the troubleshooter says "Generic Audio Driver" problem detected.
    In the sound control panel I can only see the Speakers/Headphone but nothing that has to do with my second monitor.
    I tried reinstalling the driver but nothing works.

  10. Chemist Chemist

    2:40 – to setup HDMI audio – let's start to disassemble PC. – I don't see any reason why it should to do so. How can that affect HDMI sound connection????

  11. melodramatic7904

    I have a possible solution in case none of these steps worked for people (like me). It may be a driver issue. Here is a run down of my issue and how I solved it.
    I have a brand new computer and so I am still installing all of the apps and drivers that I need. The day before this issue started, I attempted to install my printer driver. I got it from the official website which automatically detected the correct operating software, but the driver still had trouble auto-detecting the printer. It was late so I gave up after 2 attempts. As I said before, the following day the monitor connected by HDMI no longer worked. I have a dual-monitor setup and my second monitor is connected by an analog cable so I switched the cables to see if the problem was in the monitor or in the cable. When I switch the cables, the problem switched monitors. So it was definitely the HDMI. I then tried using a different HDMI cable to see if it was the cable or the port. The problem persisted even with a completely different cable. Oftentimes, if your computer is acting up it could be a driver issue so I looked at all of my drivers and saw that my HD driver was out of date so I updated that. That didn't work.
    It wasn't until my husband came home and we were talking about something completely unrelated. I think there was something I needed to print and I just casually mentioned that I can't print anything at the moment because I was unable to install my printer drivers. Then I swear it was like a light-bulb turned on. So, I JUST uninstalled the drivers for the printer and it worked! I have no idea why but it worked. Uninstalling my malfunctioning printer drivers solved the issue of my monitor not getting a signal through the HDMI cable. Weird.

  12. Xlr ZodMode

    Retarded video, u said fixed display and audio and u only fix and explain how to fix audio, i have no display and have audio when i connect laptop to tv using hdmi, and u clickbait people with title and then resolve the easiest thing and not the other thing from the title

  13. Denner Rosa

    I often spend my time because the HDMI adapter does not work. To make matters worse, you have customized the adapter's video driver, so it is impossible to update

  14. sreejith balakrishnan

    I have tried all the ways;but didn't succeed. I am using HP pavailion laptop running on windows 10. I am looking to get a 5.1 channel surround system from the laptop, So I bought a HDMI audio extractor device from amazon.The HDMI output from the laptop is connected to this HDMI audio extractor which support 5.1 channel analogue output. My requirement is to connect this audio extractor to my 5.1 channel music system. But laptop is detecting only 2 channel stereo output instead of 5.1 channel.And hence it plays only 2channel output from the music system. Please help me to sort out this problem.

  15. MukK Kamalov

    My pc has everything plugged in and fit in.and we just moved to a nee house and im setting it up buy my monitor says input signal error .what do i do?

  16. Quilll Animations

    My monitor is plugged into my laptop and the projecting works fine, but when I open the sound panel to set it as default it will not appear.

  17. Kinnq Prinncess

    Awesome instructions , I followed it step by step & paused the video as I did each step.. I also reminded the video if needed . IT WORKED ‼️ THANK YOU

  18. techgames jr

    i need the help of the comment section
    my hdmi works fine with audio like watching utube or music or movies
    it just wont play my games audio through it when i play games the sound comes from my laptop
    any solution ????

  19. Cartoon Bug

    i have the same laptop you are showing in this vid thanks a lot for help i was so worried nd no vid guided me so clearly thanks a lot i subscribed you only for this reason thnks again

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