Microsoft Teams updates for mobile and firstline workers | Best of Microsoft Ignite 2018

Microsoft Teams updates for mobile and firstline workers | Best of Microsoft Ignite 2018



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The latest updates to accelerate modern teamwork with Microsoft 365, starting with the work to empower different kinds of workers across different industries. Presented by Microsoft Teams General Manager, Lori Wright, and joined by Jeremy Chapman, they cover the completion of Skype for Business capabilities within Microsoft Teams to deliver a complete meeting and calling solution. Deeper teamwork experiences across Microsoft 365 to transform collaboration. And new controls for security, compliance, team management and more for IT.

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Subject Matter Expert:
Lori Wright is the General Manager of Microsoft Teams and Skype Product Marketing. She joined Microsoft in 2017 from BlueJeans Network, where she was Chief Marketing Officer and Senior Vice President of Business Alliances. Prior to BlueJeans, Lori served as Chief Marketing Officer of TIBCO, (NASDAQ: TIBX), a leading global infrastructure and analytics company sold to Vista Equity Partners for $4.3B. Before joining TIBCO, she served as vice president at Symantec (NASDAQ: SYMC) overseeing the $2B worldwide e-commerce sales of Norton software. Lori held executive positions within Symantec’s Cloud and Enterprise divisions over her 11-year tenure, beginning at VERITAS Software in 2001, prior to the $13B acquisition of VERITAS by Symantec—the largest software acquisition in history at the time. Lori started career at. Walt Disney World Co., in marketing and sales and holds a B.A. in Business from the University of Central Florida.

(upbeat music) – Hello again and welcome
to Microsoft Mechanics Live! So coming up, we're going to take a look at the latest updates to accelerate modern teamwork using Microsoft 365. Starting with the work that
we're doing to empower different kinds of workers across
different industries. The completion of Skype
for Business capabilities coming into Microsoft Teams to deliver a complete meeting and calling solution. Deeper teamwork experiences
to transform collaboration and for IT, my favorite part, I'm going to show you new controls for security, compliance, team management, and more. Before I get started, please everybody give a warm welcome to Lori Wright. General manager-
(cheers and applause) for Microsoft 365, welcome. – Thank you, Jeremy. Great to be here. – So, we're seeing some really big shifts in the way that people
are actually getting work done today and working together. What is your team doing
to address these shifts? – Well, we recognize
that the way that people work around the world is truly changing. People work on more
Teams than ever before. Their work is more
distributed than ever before. And, so, we built Microsoft
Teams less than two years ago as the hub for teamwork in Microsoft 365. And what we're doing now
is we're expanding this across a whole new set
of scenarios so that it truly is for every worker out there. – Great, so can you tell
us about some of the recent announcements that we've made this week? – Yes, we had a lot of announcements. Hopefully, some of you got to see the general session we did yesterday. But I'll start with one
of the more exciting areas we announced which was
for first line workers. And, when you think
about first line workers, there are 2.5 billion of
these people in the workforce and they actually represent
80% of the global workforce. – Right. – And these are the factory
workers and the retail clerks and the people who don't traditionally have dedicated offices or dedicated PCs. And they work in shifts and they typically just have a mobile phone and,
so, what we are doing now, is we want to give them
the same advantages that traditionally have been
given to knowledge workers where the capabilities, the
technological advantages that they can take advantage of as well. – Right, and this really
helps us, then, to customize and extend team's
capabilities even more broadly and the other great
thing is that we're also infusing in some AI, some intelligence. Pretty much across all
of Microsoft's services and Teams is also doing
this but what are we doing to translate all of the
intelligence work into Teamwork? – Well, so we're investing in AI scenarios across Microsoft 365. One example of how this comes to life is in chat translation. I'm sure many of you out there have seen and were able to translate a chat, in real time, into 40 languages. This really breaks down
communication barriers for people who are
working in different parts of the world and, you know,
speak different native tongues. and, so, this is the benefit of AI. Another strong example of
this is in our cloud meeting recording that we announced
went GA this week as well. And what this does, is
it takes meeting content, sends it up to the
Cloud, unlocks all of it, and breaks it down so that
meeting can be transcribable and searchable after the fact and it also includes facial detection. So, it's really cool to be able to jump to different points of different
speakers in the timeline. And, so this is all
again an AI capability. Lots of other examples as
well but those are the two-. – Right, real differentiators in Teams and I know a lot of
people are probably used to using email, or
SharePoint, maybe Yammer. How do we support those
different modalities, really, as we think about introducing
new ways of working together? – Well, we're bringing our
collaboration experiences closer together across the
Microsoft 365 portfolio. One of the examples of this
we announced this week, also, was we're going to take Yammer
and bring that into Teams as a tab and we're also doing
that with SharePoint Pages. So, that will also be a
tab and, so, these are ways that we're bringing the portfolio closer. – [Jeremy] And, of course,
everything's underpinned by security, right, the security that we get through SharePoint and everything else through Microsoft 365. – Yes, so all of this is enterprise grade, you know, security
compliance and manageability. – Okay, so let's dive a bit deeper on the work that we're
doing to deliver Teams to workers in different professions. – [Lori] Great.
– [Jeremy] Or industries. – [ Lori] Alright, so
since the earliest days of Microsoft Teams,
many of you, all of you raised your hands in the
audience, you're using Teams. One of the strongest verticals that we have seen is for education. Teams is being used very,
very widely in education for classroom coordination
and for assignments. And, so, one of, as we
look to broaden now, one of the areas that we're going into, as I mentioned, is first line workers. And so what we're doing there is that, if you think about there's
two different views, there's a manager view
and an employee view. And for managers, they
often need to create shift schedules and they
need to share these schedules out with their Teams and then
these first line workers need to be able to communicate
back with their manager and to be able to say
yes or no on a shift. And, so, we're making Teams
easily customizable where it can be worked to manage shifts both for the manager and for the employee. – Alright, so what does it look like then for the employee to start
using some of these things? – Let me show you. – Let's do a demo. – A picture's worth a thousand words. – Yes. – Okay, so I'm going
to pick up a phone here which is the primary device
for most first line workers. So, you see here, I have a Shifts icon. I can click this Shifts icon and I can see all of the shifts that I have been assigned to work that day. Well, the 29th is my
birthday, and so I don't want to work on my birthday so
I am going to click that and I am going to ask to swap that shift. With the click of a button, I can say swap and see the different team members who are available to work that day. And, so I'll go ahead here
and let me pick Adele. She looks great. Alright, so Adele, the
request has been sent off to my manager and, hopefully, Adele can pick up that shift for me. So, that's an example of Shifts. Now, another great new first
line capability we have here, if I go back home, is that
I can see when messages have been sent to me by either
the company or by my manager and, in this case, I'm a grocery clerk and I can see that
there's been an outbreak of E. coli in romaine lettuce
so I need to go pull this. – [Jermemy] And this is super
important that you'd have to action and really make sure that everybody gets that message. – Yeah, I mean, E. Coli
probably not a lot of fun for anyone so we'll get
the lettuce off the shelves and we need to have it done by noon today. So, that's an example of
being able to communicate in a very important way out to the staff. Now, one last thing I
want to show you here on first line workers is
I can go up to the clock and with a simple click of
a button, I can hold it down and I have now started my shift. So, I'm officially on the
clock and then if I wanted to I can stop my shift or I can take a break at any point of time and these are just a few of the features. – That's good but you're on the clock now just so you know. Well, let's keep going. You mentioned that Teams
is now a complete meeting and calling solution
as well and we've been on this journey to really incorporate all of the Skype for Business
capabilities into Teams. How has that worked out then? What are the additional
capabilities that we can look forward to as we
upgrade to Microsoft Teams? – Well, last year as many
of you know, we announced our vision for intelligent communications and since that time, we have seen really, really great momentum
and, in fact, yesterday, we announced that Teams is
the fastest growing business app in the history of Microsoft. Today, we have over 300
thousand, 329,000 to be precise, organizations who are using Teams. It is used by 87 of the Fortune
100 and we had Accenture recently cross the mark
of our first customer that has over 100 thousand
monthly active users. – [Jeremy] Right and you've done a lot in terms of all the updates as well right? – Yes, we have. Okay, so with our
intelligent communications vision we knew first
thing we needed to do was publish a road map and say to
get from Skype for Business to Teams, we needed to do these things. And we've delivered all of the
features that we've put out on that road map, that
was over 90 features and, then we also innovated on top of that with features like blur and translation and things of that sort. Today, Teams is ready for
messaging, calling, meeting needs for customers around the world. We are helping customers,
we're providing assistance to customers who want to upgrade now through fast track and
we're also starting, for companies that
don't traditionally have IT departments, pushing
out automatic migrations, if you will, to help those
companies get over to Teams. – Great, great. So, this is really impressive, in terms of all the updates, even
since our last show. We had Anne Michaels showing some things and we've also had Dan
Stevenson recently on. But, I know that a few months back, we've added a lot more since then. Can we take a look at
some the recent, recent updates that we've made to Teams? – Yes. Yes. Okay, so let's do it. I'll do another demo here. I'm going to start out,
a lot of people here are familiar with the basics of Teams but I can go up here into my Teams and see Teams and Channels. So, I'm going to start here
in the Business Review channel and scrolling here, my
colleague, Praveen, has sent me a message in a language I
don't necessarily understand. Can you interpret that? – [Jeremy] No, I speak Mandarin and German but that's not one of those two. – [Lori] Doesn't look
like Mandarin or German. Okay, so what I can do,
Microsoft Teams can help and with the simple click
of a button, just like that. – [Jeremy] Wow and this
works for forty languages. – [Lori] Forty languages around the world. – [Jeremy] Not bad, very cool. – [Lori] So that is a feature. The next thing I just love to point out is across the top here, you see all of the different tabs that are built in. Well, a lot of these, like
OneNote, very commonly used application, is integrated
right here into Teams and so I can be able to
see the shared notebook of everything that's
going on within this team. I can also go over straight into Power BI and have all the features of Power BI right here within Teams where I can drill into this content or the
data, move the data around, do what I need to
understand the analytics. I can also go over here to Stream and see all the different videos
that pertain to this team and these are just a couple of examples, tabs across the top. – Yeah, that's one of my favorite features in Teams because all these
tabs are customizable. So, regardless of how
your team works, you can customize what people see and what the team needs, effectively. Therefore, you can have different views for any different type of team and you can just add tabs
with the plus sign there and completely customize your experience. – [Lori] That's right and then
if you want to go shopping, we have a Microsoft Store here. You can go down to the
store and you can see the hundreds of third party applications that we have right here
that you can add in as a tab into Teams as an integration. Okay, so that's a little
bit, everything around Tabs. So, now let me show
you, one of the things, let me go back into this team and I'm going to show
you a meeting recording. This is the feature that we
have called meeting recording and I can start here and
I've missed this meeting but I want to catch up on
it and understand everything I need to know that
happened in the meeting but I really don't have time
to watch the whole thing. So what I can do here
by starting it is, one, for accessibility reasons,
as well as if I'm just in a noisy place, I can turn
on closed captioning and have- – [Jeremy] Very cool. – [Lori] Yeah. – [Jeremy] Voice to text? – [Lori] Correct, so voice-to-text cognitive services happening here. I can also go and search
and say, what's important, what did I miss, where did
I get action items assigned? So, I can type my name
and looks like here's the two points where my name
was mentioned in the meeting and so I can go and check
that out and see what I need to go do. – Very cool, imagine all
the hours we would save just by fast forwarding to those
action items with our names on them in a captioned meeting
like this. That's awesome. – (laughs) That's right, that's right. So, that's a little bit
about meeting recording. Now, let's go down and look at a a meeting that's already been scheduled. This is a meeting that
my colleague, Farren, has scheduled with me
and so let me go ahead and join this meeting
directly within Teams. I hit the join button
and what I have here now is the pre-join screen
and so I can turn my video on or off, I can turn
my mic on or off, I can choose different devices
but this is the new feature that we just made generally
available this week, where you see two of me in the background here. – [Jeremy] A little inception there. – Yeah, alright let me get rid of that. So, I've now turned on background blur and with that my background disappears. (light applause and cheers) – [Jeremy] Very cool. – [Lori] And so this is about
eliminating distractions. – [Jeremy] Yeah, all the
distractions, all the mess that we might have
behind us in our offices. This will make it much better. – [Lori] Gone, the cat that
does acrobatics behind you. – [Jeremy] Or all the machines that were maybe re-imaging behind us. – Okay, that and there's the
one and only Farren Roper. Alright, so Farren can do the same thing. He can blur on his end as well and you see how blur works. – [Jeremy] Very good stuff. – [Lori] Yeah so that's blur, and then one other thing that's worth a brief mention here is calling. So, full calling
capabilities are now built into Teams as well. You see all of my contacts
here that I could call any of these individuals
but I also just have the standard dial pad that we all know. I can go out here, I can
dial any phone number in the world and I do this through either a Microsoft calling plan
or through direct routing. And direct routing let's
you basically bring your own calling plan with your existing TelCo and connect things up. Now, I see I can click
over to voicemail, as well, and you see I have a
voicemail from Angela Donohue. Well, instead of playing
it out loud right now, all I can do is take a quick look and see that it's been transcribed for me. I know what Angela wants,
I don't have to play it. Transcription is there now, as well. – Very cool and I know that
Angela is a real device buff so, one of the other things
I love about using Teams is using Who. – Ah, Who. Who is truly one of my
favorite parts of Teams. I use it all the time. So, I go up here and I do a slash command and you see all the slash
commands that are available. It's a short way to
navigate around in the app if you just do slash,
you can see everything that's there so I'm
going to say Who and then I'm going to say who knows about devices? Because I need to find the devices expert in the organization. Well, it comes back and it looks at all the different activity that's happening and it tells me that Angela and Christian are the two people who are having the most conversation around
devices and so I'm going to pick Angela and go
ahead and send her a chat. And when I do that, here I
see Angela's very proficient and has already read my
mind and knows that I need – [Jeremy] She's using that
predictive chat technology. – [Lori] (laughs) Coming next. – [Jeremy] It's an alpha. – [Lori] And so, here I can open up and see this presentation
that Angela has sent me on on our new device's partners. And these are now, we announced
a new certification program for third party devices
where each of these partners are building so that Teams,
you can run great reliable Teams experiences across all
of these different partners. – Right, and I know a lot
of people are maybe, they've outfitted their meeting
rooms with custom hardware from their providers,
they've designed their rooms around them. How are we supporting
those types of devices? – Well, one way we're doing
this is by helping connect the existing video
endpoints that are out there and we're doing this
through a set of Cloud Video interop partners. Polycom is the first, they
announced their GA in market with their CBI solution
this week and then BlueJeans and Pexip will also be announcing GA here in the next couple of weeks. – And where would I go then
to find more information about this if I've got one of these rooms? – Well, we just launched
a new website, also. Another exciting step forward this week. You can go to office.com/Teams
and you'll be able to see all of the devices
that are available across our third parties
and you can even buy these devices directly from the store as well. – Great stuff. So, Lori, let's switch gears here. I think that there are a few system admins and Microsoft 365 admins
among us so let me talk about some of the security
compliance capabilities and for that, I'm gonna take over and I'm gonna show a
couple of things here. First, one of my favorite
capabilities across SharePoint and Office 365 or Microsoft
365 is data loss prevention. So, here we're seeing an early look at DLP working inside of Teams. You know, I've got some information here that I probably shouldn't be sharing like social security number,
credit card information and when I do that what's
gonna happen is it's gonna block the message and I can click in and see why it's been
blocked and here I can see. Obviously, you shouldn't
be sharing credit cards or social security numbers
and the nice thing is, beyond that, the person
that's receiving that message is gonna see that it was blocked because it has the
sensitive information in it. So, all of this is really using DLP and that labeling and
classification engine behind the scenes to be able to make sure that sensitive information
doesn't leak out. One of my favorite things here or a lot of my favorite things here
with Teams are all the updates to the admin center so let me show you a couple of things there. So, this is the new Microsoft Teams and Skype for Business admin center. Bit of a mouthful but a
very powerful admin center. Just to show you a couple of things here. So, there's a new manage Teams note here that you can use but I'm
going to click into users cause what I want to show
you is something you can do around user management that's brand new. First, we can see all the different users that we have in our team. If I click on Adele Vance,
for example, I can use this to see what team she's on
and I can also use the edit command here in the Teams upgrade and I'll expose a brand
new set of options here. So, typically, as you make the transition from Skype for Business
to Microsoft Teams, you have an Islands mode that lets users kind of use either one but now you've got the Teams only option so
you can upgrade to Teams and you can also, we'll
be producing group policy settings that will also
allow the client side of configurations to work there as well. Now, let me show you a
couple of other things here that are pretty cool. So, if I go into Manage Teams, you'll see that I have all of my
Teams here enumerated. Nice list of all the Teams,
the membership, everything in there and I can go and edit the Teams. I can also do some things, in terms of going directly into the team itself and what I want to do
is, maybe somebody leaves the company, I wanna
assign different ownership to the team, go from member to owner maybe if the previous owner
of the team has left. I can do all that right
here from this console so very, very powerful stuff in terms of managing the Teams experience and one of my favorite things cause I'm a real (applause) – Oh, feel free to clap.
I mean this is good stuff. We've got some other, if
you're using dynamic groups in Azure AD, and hopefully everybody is and you can use it for devices or users but let me show you what that looks like on the user side. The nice thing, let's say
I'm operating a hospital. You never know what can
happen when you're filming Microsoft Mechanics so you
have to operate hospitals and do some side gigs sometimes. So, here I'm going to click
into the Portland Hospital and you'll see that I've
got this dynamic group and it's got dynamic membership roles and I wanna click into
those dynamic roles. What I'll see here is
that any department that starts with Portland,
anybody that's got that in their Azure AD attribute is going to be joined to this team. That means that as I hire
people, as people leave my organization, that team
is gonna dynamically grow and contract with those
new hires into the team. So, everybody's provisioned
directly into the Teams they should actually be in
and, one last thing, is, I know this is a request we
get from a lot of people, is templating and kind of
doing work to make sure that we can provision
Teams in automated ways using scripting, maybe calling
APIs through PowerShell, whatever you want to do and
we've done a lot of work here in terms of building Teams
using scripted automations. So, for example, if you
want to hook into HR systems or do other work, you can
actually templatize Teams, put in content, personalize those Teams. This is all brand new
stuff, you can see it's in preview that we're
adding to Microsoft Teams. So, those are a few of
my favorite Teams things but, you know, we've done a
lot more than this, right? – We have. I think, you know,
one, it was a great demo. We might wanna hire you on
the demo team if you have some spare time but otherwise,
we're barely scratching the surface here, in terms
of all these great features. You know, for both our
users and for our admins, it's really awesome to see all that's happening here with Teams. – Very cool, so lots of
really good updates, really, to hopefully help bring Teams together. Thank you, Lori, for the
tour of all the different additions to Teamwork but
what's next on the horizon? – Well, you know we're always
working on the next thing and I look forward to coming
back for the next show and telling you all about it but for now, I'll tell you that the things that we're really, really focused
on are continuing with the extensibility of Teams
and also making sure that across Microsoft 365, it
gets smarter and smarter and is really helping
Teams around the world work better together. – Right, and I think I've
answered the question but for those of us who are
looking to get started with Teams, where do
they go to learn more? – I think the easiest
place is office.com/Teams. Here, you can find anything
that you need related to Teams. We have a free version where you can get started or you can go ahead and start in the full featured paid versions as well so lots of options out
there on office.com/Teams. – Thank you and also be sure to check out our recent shows on Microsoft Teams as well as stream on Microsoft Mechanics. Thanks for watching. Subscribe to our channel. We'll see you next time
and goodbye for now. (upbeat music)
(applause)

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